Business Terms & Conditions
Business Terms & Conditions
1. Introduction
1.1 Welcome to Echo
Thank you for choosing Echo (“Echo,” “we,” “us,” or “our”). These Business Terms & Conditions (“Terms”) govern your access to and use of our AI-powered meeting assistance services (the “Services”) when used for business, commercial, or organisational purposes. By entering into a subscription or otherwise using the Services on behalf of a business or organisation (collectively, “Client,” “you,” or “your”), you agree to be bound by these Terms.
1.2 Who We Are
Company: Echo AI Limited
Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
Contact: support@meetecho.io
1.3 Updates
We may modify these Terms at any time. When we do, we will post the updated version on our website with a new Effective Date. Your continued use of the Services after any changes means you accept the revised Terms. If you do not agree, you must stop using the Services.
1.4 Consumer Use
If you are an individual consumer using Echo for personal, non-commercial purposes, please see our Consumer Terms & Conditions instead.
2. Definitions
2.1 Authorised Users
“Authorised Users” are individuals (e.g., your employees, contractors, or other representatives) who are permitted by you to access and use the Services under your account. You agree that you will not exceed the number of Authorised Users stated in your Subscription Plan. You are responsible for ensuring that each Authorised User complies with these Terms and maintains the confidentiality and security of their login credentials.
2.2 Subscription Plan
If you purchase a paid subscription, your plan details (e.g., license metrics, seat count, subscription length) are set out in your order form, invoice, or online account dashboard (“Subscription Plan”).
3. Provision of Services
3.1 Service Features
Subject to these Terms, Echo will provide AI meeting assistance, including but not limited to meeting summaries, scheduling, note-taking, and integrations with third-party platforms (e.g., Google Calendar, Zoom, Microsoft Teams).
3.2 Service Changes
We may enhance, upgrade, or modify the Services at our discretion. If we discontinue a core feature, we will endeavour to provide you with reasonable notice.
3.3 Service Availability
While we strive to keep the Services operational at all times, we do not warrant uninterrupted access. Maintenance, technical issues, or force majeure events may affect availability.
4. Business Use and Responsibilities
4.1 Authorised Users
You are responsible for all activity that occurs under your account, including actions by Authorised Users. You agree to ensure that all Authorised Users comply with these Terms.
4.2 Acceptable Use
You shall:
● Use the Services solely for lawful business purposes.
● Not reverse-engineer, disassemble, or tamper with the Services.
● Not exceed any usage limits specified in your Subscription Plan.
● Not use the Services to transmit unlawful, infringing, or harmful content.
4.3 Account Security
You must keep login credentials secure. In the event of unauthorised access or other security breaches, you must promptly notify us.
5. Fees and Payment
5.1 Subscription Fees
You agree to pay the fees set out in your Subscription Plan (“Fees”). We may change the Fees upon the renewal of a subscription or with notice in accordance with your Subscription Plan or order form.
5.2 Billing & Invoicing
Unless otherwise stated, Fees are billed in advance on a recurring basis (e.g., monthly or annually). Payment terms will be stated in your invoice or Subscription Plan (e.g., payable within 30 days).
5.3 Late Payments
If you fail to pay Fees when due, we reserve the right to charge interest on overdue amounts at the statutory rate or the maximum rate allowed by law. We may also suspend or terminate your access to the Services if payment is not made within a reasonable period after notice.
5.4 Taxes
Unless otherwise indicated, Fees do not include any applicable taxes (e.g., VAT). You are responsible for paying such taxes.
6. Intellectual Property
6.1 Echo’s Intellectual Property
Echo (or its licensors) owns all right, title, and interest in and to the Services, including any software, content, AI models, and documentation. Except for the limited licence granted to you hereunder, no ownership or licence rights are transferred to you.
6.2 Client Data
All data you or your Authorised Users input into Echo remains your property (“Client Data”). By providing Client Data to Echo, you grant us a non-exclusive, worldwide licence to process, store, and use it solely for the purpose of providing the Services in accordance with these Terms and our Privacy Policy.
6.3 Feedback
If you or your Authorised Users provide suggestions or feedback regarding the Services, Echo may use such feedback for any purpose without obligation or compensation.
7. Confidentiality
7.1 Definition
“Confidential Information” means any non-public, proprietary, or confidential information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”), including business plans, technical data, and user data.
Confidential Information excludes information that is or becomes publicly available without breach of these Terms, is lawfully obtained from a third party, or independently developed without reference to the Disclosing Party’s information.
7.2 Obligations
The Receiving Party will protect Confidential Information from unauthorised use or disclosure using the same standard of care it uses to protect its own confidential information, but in no event less than reasonable care. The Receiving Party shall only use Confidential Information for fulfilling its obligations under these Terms.
7.3 Compelled Disclosure
If the Receiving Party is legally compelled to disclose Confidential Information (e.g., by law, court order, or regulation), it shall promptly notify the Disclosing Party, unless prohibited by law, and provide reasonable assistance to oppose or limit the disclosure, subject to any legal restrictions.
8. Data Protection
8.1 Roles
● Controller vs. Processor: Echo acts as a Data Processor when processing personal data on your behalf (e.g., meeting participant data, content uploaded by your users). You remain the Data Controller in such cases.
● Echo as Controller: Echo may also act as a Data Controller for personal data related to your account or analytics data collected by Echo.
8.2 Client Undertakings
You warrant that:
You have obtained all necessary consents, licenses, and authorisations from your Authorised Users and any other relevant persons to allow the processing of their data via the Services in compliance with applicable data protection laws (e.g., GDPR).
You are responsible for ensuring that all personal data you provide to Echo is accurate, and you will notify us if such data becomes inaccurate.
8.3 Data Security
Echo implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, and against accidental loss, destruction, or damage. For more details, please see our Privacy Policy.
9. Warranties and Disclaimers
9.1 Mutual Warranties
Each party represents and warrants that:
● It has the legal right and authority to enter into these Terms.
● It will comply with applicable laws and regulations.
9.2 Echo’s Warranties
Echo warrants that the Services will conform in all material respects to the documentation provided, which includes the user documentation, reseller documentation, and any other documents outlining the functionalities of the Services.
9.3 Disclaimer
Except as expressly stated, the Services are provided “as is” without warranties of any kind, whether express or implied. Echo disclaims all other warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.
10. Liability
10.1 Exclusion of Certain Damages
To the extent permitted by law, neither party will be liable for any indirect, consequential, punitive, or incidental damages, including loss of profit, revenue, or business, even if advised of the possibility of such damages.
10.2 Liability Cap
Each party’s aggregate liability arising out of or relating to these Terms will not exceed the total Fees paid (or payable) by you to Echo in the 12 months preceding the event giving rise to the claim.
10.3 Exceptions
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11. Term and Termination
11.1 Term
These Terms commence on the date you accept them (e.g., by signing an order form, clicking “Agree,” or otherwise) and continue for the subscription term specified in your Subscription Plan unless terminated in accordance with this section.
11.2 Termination for Breach
Either party may terminate these Terms if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice.
11.3 Termination for Insolvency
Either party may terminate immediately if the other party is declared insolvent, goes into liquidation, or is subject to any similar insolvency event.
11.4 Effect of Termination
Upon termination or expiration of these Terms:
● Your right to use the Services ceases immediately.
● You will promptly pay any outstanding Fees for Services provided up to the termination date. ● We may delete or anonymise Client Data unless legally required to retain it.
12. Force Majeure
Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control (e.g., natural disasters, war, internet disturbances, strikes, pandemics). The affected party will promptly notify the other and make reasonable efforts to mitigate the impact.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by the laws of England and Wales.
13.2 Jurisdiction
The courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms. This provision does not prevent either party from seeking remedies in courts in other jurisdictions as permitted by applicable law.
14. General
14.1 Entire Agreement
These Terms, together with any referenced documents (e.g., Subscription Plan, DPA, Privacy Policy), constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings.
14.2 Severance
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
14.3 No Waiver
No waiver of any breach of these Terms shall be effective unless in writing and signed by the waiving party.
14.4 Assignment
You may not assign or transfer these Terms without Echo’s prior written consent. We may assign or transfer our rights and obligations to a third party (e.g., in a merger or acquisition) by providing notice to you.
14.5 Notices
All notices must be in writing and delivered by email (with confirmation of receipt) or by registered post to the other party’s address on file.
15. Contact Us
If you have any questions, concerns, or disputes regarding these Terms or our Services, please contact:
● Email: support@meetecho.io
● Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
We will do our best to resolve any issues promptly.
16. Your Acceptance
By finalising an order form, creating an enterprise account, or otherwise indicating acceptance, you agree to be bound by these Business Terms & Conditions and acknowledge that you have read and understood them.
1. Introduction
1.1 Welcome to Echo
Thank you for choosing Echo (“Echo,” “we,” “us,” or “our”). These Business Terms & Conditions (“Terms”) govern your access to and use of our AI-powered meeting assistance services (the “Services”) when used for business, commercial, or organisational purposes. By entering into a subscription or otherwise using the Services on behalf of a business or organisation (collectively, “Client,” “you,” or “your”), you agree to be bound by these Terms.
1.2 Who We Are
● Company: Echo AI Limited
● Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
● Contact: support@meetecho.io
1.3 Updates
We may modify these Terms at any time. When we do, we will post the updated version on our website with a new Effective Date. Your continued use of the Services after any changes means you accept the revised Terms. If you do not agree, you must stop using the Services.
1.4 Consumer Use
If you are an individual consumer using Echo for personal, non-commercial purposes, please see our Consumer Terms & Conditions instead.
2. Definitions
2.1 Authorised Users
“Authorised Users” are individuals (e.g., your employees, contractors, or other representatives) who are permitted by you to access and use the Services under your account. You agree that you will not exceed the number of Authorised Users stated in your Subscription Plan. You are responsible for ensuring that each Authorised User complies with these Terms and maintains the confidentiality and security of their login credentials.
2.2 Subscription Plan
If you purchase a paid subscription, your plan details (e.g., license metrics, seat count, subscription length) are set out in your order form, invoice, or online account dashboard (“Subscription Plan”).
3. Provision of Services
3.1 Service Features
Subject to these Terms, Echo will provide AI meeting assistance, including but not limited to meeting summaries, scheduling, note-taking, and integrations with third-party platforms (e.g., Google Calendar, Zoom, Microsoft Teams).
3.2 Service Changes
We may enhance, upgrade, or modify the Services at our discretion. If we discontinue a core feature, we will endeavour to provide you with reasonable notice.
3.3 Service Availability
While we strive to keep the Services operational at all times, we do not warrant uninterrupted access. Maintenance, technical issues, or force majeure events may affect availability.
4. Business Use and Responsibilities
4.1 Authorised Users
You are responsible for all activity that occurs under your account, including actions by Authorised Users. You agree to ensure that all Authorised Users comply with these Terms.
4.2 Acceptable Use
You shall:
● Use the Services solely for lawful business purposes.
● Not reverse-engineer, disassemble, or tamper with the Services.
● Not exceed any usage limits specified in your Subscription Plan.
● Not use the Services to transmit unlawful, infringing, or harmful content.
4.3 Account Security
You must keep login credentials secure. In the event of unauthorised access or other security breaches, you must promptly notify us.
5. Fees and Payment
5.1 Subscription Fees
You agree to pay the fees set out in your Subscription Plan (“Fees”). We may change the Fees upon the renewal of a subscription or with notice in accordance with your Subscription Plan or order form.
5.2 Billing & Invoicing
Unless otherwise stated, Fees are billed in advance on a recurring basis (e.g., monthly or annually). Payment terms will be stated in your invoice or Subscription Plan (e.g., payable within 30 days).
5.3 Late Payments
If you fail to pay Fees when due, we reserve the right to charge interest on overdue amounts at the statutory rate or the maximum rate allowed by law. We may also suspend or terminate your access to the Services if payment is not made within a reasonable period after notice.
5.4 Taxes
Unless otherwise indicated, Fees do not include any applicable taxes (e.g., VAT). You are responsible for paying such taxes.
6. Intellectual Property
6.1 Echo’s Intellectual Property
Echo (or its licensors) owns all right, title, and interest in and to the Services, including any software, content, AI models, and documentation. Except for the limited licence granted to you hereunder, no ownership or licence rights are transferred to you.
6.2 Client Data
All data you or your Authorised Users input into Echo remains your property (“Client Data”). By providing Client Data to Echo, you grant us a non-exclusive, worldwide licence to process, store, and use it solely for the purpose of providing the Services in accordance with these Terms and our Privacy Policy.
6.3 Feedback
If you or your Authorised Users provide suggestions or feedback regarding the Services, Echo may use such feedback for any purpose without obligation or compensation.
7. Confidentiality
7.1 Definition
“Confidential Information” means any non-public, proprietary, or confidential information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”), including business plans, technical data, and user data.
Confidential Information excludes information that is or becomes publicly available without breach of these Terms, is lawfully obtained from a third party, or independently developed without reference to the Disclosing Party’s information.
7.2 Obligations
The Receiving Party will protect Confidential Information from unauthorised use or disclosure using the same standard of care it uses to protect its own confidential information, but in no event less than reasonable care. The Receiving Party shall only use Confidential Information for fulfilling its obligations under these Terms.
7.3 Compelled Disclosure
If the Receiving Party is legally compelled to disclose Confidential Information (e.g., by law, court order, or regulation), it shall promptly notify the Disclosing Party, unless prohibited by law, and provide reasonable assistance to oppose or limit the disclosure, subject to any legal restrictions.
8. Data Protection
8.1 Roles
● Controller vs. Processor: Echo acts as a Data Processor when processing personal data on your behalf (e.g., meeting participant data, content uploaded by your users). You remain the Data Controller in such cases.
● Echo as Controller: Echo may also act as a Data Controller for personal data related to your account or analytics data collected by Echo.
8.2 Client Undertakings
You warrant that:
You have obtained all necessary consents, licenses, and authorisations from your Authorised Users and any other relevant persons to allow the processing of their data via the Services in compliance with applicable data protection laws (e.g., GDPR).
You are responsible for ensuring that all personal data you provide to Echo is accurate, and you will notify us if such data becomes inaccurate.
8.3 Data Security
Echo implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, and against accidental loss, destruction, or damage. For more details, please see our Privacy Policy.
9. Warranties and Disclaimers
9.1 Mutual Warranties
Each party represents and warrants that:
● It has the legal right and authority to enter into these Terms.
● It will comply with applicable laws and regulations.
9.2 Echo’s Warranties
Echo warrants that the Services will conform in all material respects to the documentation provided, which includes the user documentation, reseller documentation, and any other documents outlining the functionalities of the Services.
9.3 Disclaimer
Except as expressly stated, the Services are provided “as is” without warranties of any kind, whether express or implied. Echo disclaims all other warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.
10. Liability
10.1 Exclusion of Certain Damages
To the extent permitted by law, neither party will be liable for any indirect, consequential, punitive, or incidental damages, including loss of profit, revenue, or business, even if advised of the possibility of such damages.
10.2 Liability Cap
Each party’s aggregate liability arising out of or relating to these Terms will not exceed the total Fees paid (or payable) by you to Echo in the 12 months preceding the event giving rise to the claim.
10.3 Exceptions
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
11. Term and Termination
11.1 Term
These Terms commence on the date you accept them (e.g., by signing an order form, clicking “Agree,” or otherwise) and continue for the subscription term specified in your Subscription Plan unless terminated in accordance with this section.
11.2 Termination for Breach
Either party may terminate these Terms if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice.
11.3 Termination for Insolvency
Either party may terminate immediately if the other party is declared insolvent, goes into liquidation, or is subject to any similar insolvency event.
11.4 Effect of Termination
Upon termination or expiration of these Terms:
● Your right to use the Services ceases immediately.
● You will promptly pay any outstanding Fees for Services provided up to the termination date. ● We may delete or anonymise Client Data unless legally required to retain it.
12. Force Majeure
Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control (e.g., natural disasters, war, internet disturbances, strikes, pandemics). The affected party will promptly notify the other and make reasonable efforts to mitigate the impact.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by the laws of England and Wales.
13.2 Jurisdiction
The courts of England and Wales shall have non-exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms. This provision does not prevent either party from seeking remedies in courts in other jurisdictions as permitted by applicable law.
14. General
14.1 Entire Agreement
These Terms, together with any referenced documents (e.g., Subscription Plan, DPA, Privacy Policy), constitute the entire agreement between the parties regarding the Services and supersede all prior agreements and understandings.
14.2 Severance
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
14.3 No Waiver
No waiver of any breach of these Terms shall be effective unless in writing and signed by the waiving party.
14.4 Assignment
You may not assign or transfer these Terms without Echo’s prior written consent. We may assign or transfer our rights and obligations to a third party (e.g., in a merger or acquisition) by providing notice to you.
14.5 Notices
All notices must be in writing and delivered by email (with confirmation of receipt) or by registered post to the other party’s address on file.
15. Contact Us
If you have any questions, concerns, or disputes regarding these Terms or our Services, please contact:
● Email: support@meetecho.io
● Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
We will do our best to resolve any issues promptly.
16. Your Acceptance
By finalising an order form, creating an enterprise account, or otherwise indicating acceptance, you agree to be bound by these Business Terms & Conditions and acknowledge that you have read and understood them.