Introducing Echo Partner Program
Echo Coach.
AI call intelligence for Sales & Compliance.
Echo Coach.
AI call intelligence for Sales & Compliance.
Book a Meeting
Turn every call into insight. Improve performance, close more deals, stay compliant.
Turn every call into insight. Improve performance, close more deals, stay compliant.
Turn every call into insight. Improve performance, close more deals, stay compliant.
Turn every call into insight. Improve performance, close more deals, stay compliant.
See adherence scores at a glance. Track flagged agents, trends, and total calls. Filter by team or agent to find where coaching makes the biggest difference.
See adherence scores at a glance. Track flagged agents, trends, and total calls. Filter by team or agent to find where coaching makes the biggest difference.
Performance Dashboard
Performance Dashboard
Agents complete your qualification sheet during the call. Submissions send to Closers for instant approval and push back to your CRM. No paper. No retyping.
Agents complete your qualification sheet during the call. Submissions send to Closers for instant approval and push back to your CRM. No paper. No retyping.
Q-Sheet: live qualification
Q-Sheet: live qualification
Play the recording. Read the transcript. Jump to key moments. Search by keywords across all calls. See script adherence for every stage of the conversation.
Play the recording. Read the transcript. Jump to key moments. Search by keywords across all calls. See script adherence for every stage of the conversation.
Call Review with Search
Call Review with Search
How does Echo Coach work?
How does Echo Coach work?
Echo Coach captures and analyses 100 percent of your calls. It highlights missed opportunities, scores script adherence, and gives managers the daily pulse they need to coach teams with confidence.
Echo Coach captures and analyses 100 percent of your calls. It highlights missed opportunities, scores script adherence, and gives managers the daily pulse they need to coach teams with confidence.
Echo automatically connects to your UCaaS or contact centre platform through a secure SFTP or API export. As soon as a call ends, the audio file is ingested and transcribed, ready for instant analysis. Supports MP3 and WAV across Five9, Horizon, and more.
Echo automatically connects to your UCaaS or contact centre platform through a secure SFTP or API export. As soon as a call ends, the audio file is ingested and transcribed, ready for instant analysis. Supports MP3 and WAV across Five9, Horizon, and more.
Capture every call
Capture every call
Our diarisation engine understands who’s speaking even on single-channel recordings. It scores every call for coverage (how far the agent got through the script) and adherence (how closely they followed it), while also identifying objections, sentiment, and key moments.
Our diarisation engine understands who’s speaking even on single-channel recordings. It scores every call for coverage and adherence (how closely they followed it), while also identifying objections, sentiment, and key moments.
Analyse with accuracy
Analyse with accuracy
Managers get real-time dashboards and daily summary reports highlighting missed opportunities, top performers, and trends. Agents get a view with QSheets, call replays, and transcripts all stored in a secure, searchable archive with PCI redaction for total compliance.
Managers get real-time dashboards and daily summary reports highlighting missed opportunities, top performers, and trends. Agents get a view with QSheets, call replays, and transcripts all stored in a searchable archive with PCI redaction for total compliance.
Coach & stay compliant
Coach & stay compliant
Who Are We
Your Customers Need to Stay Compliant
Every business that takes or makes calls is now expected to record, store and access conversations safely. Echo Coach gives your customers a compliant, intelligent way to do it — without the complexity or cost of enterprise call-recording systems.
By offering Echo Coach, you’re protecting your clients from risk, streamlining their QA, and giving them tools that make every call searchable, auditable, and actionable.
Automatic recording & transcription — every call, every agent, stored securely in the cloud.
Smart search — find any conversation by keyword, sentiment or outcome in seconds.
Built-in redaction — PCI and sensitive data removed automatically for full peace of mind.
Simple audits — export transcripts or play back calls instantly when regulators or customers ask.
Give your customers the confidence that every call is compliant — and the insight to make every one better.
AI Tools Built for MSPs.
AI Tools Built for MSPs.
Rated 5 star
Introducing Echo Partner Program
Echo Coach.
AI call intelligence for Sales & Compliance.
Who Are We
Your Customers Need to Stay Compliant
Every business that takes or makes calls is now expected to record, store and access conversations safely. Echo Coach gives your customers a compliant, intelligent way to do it — without the complexity or cost of enterprise call-recording systems.
By offering Echo Coach, you’re protecting your clients from risk, streamlining their QA, and giving them tools that make every call searchable, auditable, and actionable.
Automatic recording & transcription — every call, every agent, stored securely in the cloud.
Smart search — find any conversation by keyword, sentiment or outcome in seconds.
Built-in redaction — PCI and sensitive data removed automatically for full peace of mind.
Simple audits — export transcripts or play back calls instantly when regulators or customers ask.
Give your customers the confidence that every call is compliant — and the insight to make every one better.
Every business that takes or makes calls is now expected to record, store and access conversations safely. Echo Coach gives your customers a compliant, intelligent way to do it — without the complexity or cost of enterprise call-recording systems.
By offering Echo Coach, you’re protecting your clients from risk, streamlining their QA, and giving them tools that make every call searchable, auditable, and actionable.
Automatic recording & transcription — every call, every agent, stored securely in the cloud.
Smart search — find any conversation by keyword, sentiment or outcome in seconds.
Built-in redaction — PCI and sensitive data removed automatically for full peace of mind.
Simple audits — export transcripts or play back calls instantly when regulators or customers ask.
Give your customers the confidence that every call is compliant — and the insight to make every one better.
Who Are We
Your Customers Need to Stay Compliant
Every business that takes or makes calls is now expected to record, store and access conversations safely. Echo Coach gives your customers a compliant, intelligent way to do it — without the complexity or cost of enterprise call-recording systems.
By offering Echo Coach, you’re protecting your clients from risk, streamlining their QA, and giving them tools that make every call searchable, auditable, and actionable.
Automatic recording & transcription — every call, every agent, stored securely in the cloud.
Smart search — find any conversation by keyword, sentiment or outcome in seconds.
Built-in redaction — PCI and sensitive data removed automatically for full peace of mind.
Simple audits — export transcripts or play back calls instantly when regulators or customers ask.
Give your customers the confidence that every call is compliant — and the insight to make every one better.