Consumer Terms & Conditions
Consumer Terms & Conditions
1. Introduction
1.1 Welcome to Echo
Thank you for choosing Echo (“Echo,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) explain your rights and obligations when you use our services on meetecho.io, meetecho.app, or any other Echo platform (collectively, the “Services”). By using or accessing our Services, you agree to these Terms. If you do not agree, you should stop using our Services.
1.2 Who We Are
● Company: Echo AI Limited
● Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
● Contact: support@meetecho.io
We’re registered with the UK Information Commissioner’s Office (ICO) under reference C1662006
1.3 Consumer-Only Terms
These Terms apply to individuals using Echo for personal, non-commercial purposes (“you” or “Consumer”). If you’re using Echo on behalf of a business or organisation, please see our Business Terms & Conditions.
1.4 Updates
We may update these Terms at any time. When we do, we’ll post a new version on our website with a new Effective Date. Your continued use of Echo after any changes means you accept those changes. If you do not agree with updated Terms, you must stop using Echo.
2. Eligibility
2.1 Age Requirement
You must be at least 18 years old to use Echo as a consumer. If you are under 18, you may only use Echo with the involvement and consent of a parent or guardian.
2.2 Residency
Echo’s consumer offering is intended for users in the United Kingdom. If you choose to use Echo from outside the UK, you do so on your own initiative and are responsible for compliance with local laws.
3. The Services
3.1 Overview
Echo provides AI-powered meeting assistance, including meeting summaries, scheduling, reminders, and other related features (the “Services”). The exact features available to you may depend on your subscription level (if any) or the integrations you enable (e.g., Google Calendar, Zoom, Microsoft Teams).
3.2 No Guarantee of Accuracy
While we strive to ensure Echo’s AI features (e.g., transcription, summarisation) are accurate and reliable, we do not guarantee error-free results. You acknowledge that AI-generated outputs may contain inaccuracies.
3.3 Service Changes
We may modify, suspend, or discontinue any part of the Services at any time without notice. We are not liable if any such changes affect your use of Echo.
4. Creating and Managing Your Account
4.1 Account Creation
You may need to create an account to use certain features. You agree to provide accurate, up-to-date information during registration and to keep your account information current.
4.2 Account Security
You are responsible for safeguarding your login credentials and for all activities under your account. If you suspect unauthorised use, you must promptly notify us. We reserve the right to suspend or terminate accounts where suspicious activity is detected.
5. Personal Data and Privacy
5.1 Data Handling
We handle your personal data in accordance with our Privacy Policy, which explains what data we collect, why we collect it, and how we use it. By using Echo, you acknowledge and agree to our data practices.
5.2 Data Controller and Data Processor
As a Data Controller, Echo determines the purposes and means of processing your personal data when you use the service. This includes processing your registration data and personal preferences when you interact with Echo.
When you use Echo to integrate third-party services (e.g., Google Calendar or Zoom), we act as a Data Processor. This means that we process the personal data provided by you or your organisation only as instructed by you to provide the service. For more details, please refer to our Privacy Policy, which explains our role and your rights under applicable data protection laws.
5.3 Consent for Integrations
If you integrate Echo with third-party services (e.g., Google Calendar), you grant us permission to access relevant data (such as calendar events) so we can provide our Services. You retain control over the data shared with Echo, and we process this data on your behalf when acting as a Data Processor.
5.4 AI Processing
You understand and agree that Echo may process data (including meeting transcripts or recordings) through AI models. We rely on performance of a contract as our lawful basis for this processing. For more details, see our Privacy Policy.
6. Use of the Services
6.1 Lawful Use
You agree to use Echo only for lawful personal purposes. You will not use Echo to harass, defraud, or violate any applicable laws or regulations.
6.2 Prohibited Activities
You will not:
● Reverse-engineer or otherwise tamper with the Echo platform.
● Attempt to circumvent security features or gain unauthorised access to our systems.
● Use Echo to send spam, phishing emails, or other fraudulent communications.
● Upload any content that is illegal, harmful, defamatory, or infringes third-party rights.
7. Fees and Payment
7.1 Subscription Plans
Echo may offer free features and paid subscription plans. If you choose a paid plan, you agree to pay the fees displayed at checkout or in your account settings. Fees are subject to change, but we will notify you in advance if we alter subscription pricing.
7.2 Trials and Promotions
We may offer free trials or promotional pricing. At the end of such trial or promotion, standard fees may apply unless you cancel.
7.3 Cancellation and Refunds
● Cooling-Off Period: If you are a UK consumer and you purchase a subscription online, you may have the right to cancel within 14 days from the start of your subscription. However, if you choose to start using Echo immediately, you acknowledge your right to cancel may be affected.
● How to Cancel: You can cancel your subscription at any time via your account settings. If you cancel after the cooling-off period, you may not receive a refund for the current billing cycle unless stated otherwise.
● Statutory Rights: Nothing in these Terms affects your statutory rights under UK consumer law.
8. Intellectual Property
8.1 Our Content
All content, software, trademarks, service marks, and logos provided by Echo are owned or licensed by Echo. You are granted a personal, non-transferable licence to access and use Echo solely for your personal use in accordance with these Terms.
8.2 Your Content
You retain any intellectual property rights you already hold in content you submit to Echo (e.g., calendar events, meeting notes). By using Echo, you grant Echo a non-exclusive, worldwide licence to process and display that content solely for the purpose of providing the Services.
9. Consumer Rights and Statutory Guarantees
9.1 Your Consumer Rights
As a consumer, you have certain statutory rights under the Consumer Rights Act 2015 and other laws that cannot be excluded by contract. These include the right to receive services that are supplied with reasonable care and skill.
9.2 If There Is a Problem with the Service
If you believe Echo is not meeting the promised standard, please contact us at support@meetecho.io We will work with you to resolve any issues, including providing any applicable remedies under consumer law.
10. Liability and Disclaimer
10.1 No Exclusion of Statutory Rights
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for breach of your statutory rights.
10.2 Exclusion of Indirect Loss
To the extent permitted by law, we are not liable for any indirect, consequential, or incidental damages (such as loss of data, loss of opportunity, or loss of income) arising from your use of Echo.
10.3 Service Availability
We strive to keep Echo operational, but we do not guarantee continuous, error-free availability. Maintenance, updates, or technical issues may interrupt service from time to time.
11. Termination
11.1 Your Right to Terminate
You may stop using Echo at any time. If you wish to close your account, follow the instructions in your account settings or contact us.
11.2 Our Right to Terminate
We may suspend or terminate your account if you breach these Terms or if we suspect fraudulent or unlawful activity. We will notify you in advance where possible.
11.3 Effect of Termination
Upon account closure, your right to access Echo ends immediately. We may delete or anonymise your data, unless we are required by law to retain it.
12. Changes to the Service
We reserve the right to modify or discontinue Echo or any part of it at any time. Where such changes may significantly affect your use of Echo, we will try to give you reasonable notice.
13. Disputes and Governing Law
13.1 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.2 Alternative Dispute Resolution
If you remain unhappy following our attempts to resolve a dispute, you may be entitled to refer the dispute to an alternative dispute resolution provider or lodge a complaint via the European Online Dispute Resolution (ODR) platform if you reside in the EU.
14. General Terms
14.1 Entire Agreement
These Terms (together with any documents referred to in them) constitute the entire agreement between you and Echo regarding your use of the Services.
14.2 Severance
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
14.3 No Waiver
Our failure to enforce any provision of these Terms will not be considered a waiver of our rights.
14.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations without our consent. We may assign or transfer our rights and obligations to a third party (e.g., in a merger, acquisition, or sale of assets).
15. Contact Us
If you have any questions or concerns about these Terms or our Services, please contact us at:
● Email: support@meetecho.io
● Address: Ridown Building, Fulcrum 2, PO15 7FN, UK.
We’ll do our best to respond promptly and resolve any issues you have.
16. Your Acceptance
By creating an account or otherwise using Echo, you acknowledge that you have read, understood, and agree to these Terms, and you consent to the collection and use of your information as outlined in our Privacy Policy.
1. Introduction
1.1 Welcome to Echo
Thank you for choosing Echo (“Echo,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) explain your rights and obligations when you use our services on meetecho.io, meetecho.app, or any other Echo platform (collectively, the “Services”). By using or accessing our Services, you agree to these Terms. If you do not agree, you should stop using our Services.
1.2 Who We Are
● Company: Echo AI Limited
● Address: Ridown Building, Fulcrum 2, PO15 7FN, United Kingdom
● Contact: support@meetecho.io
We’re registered with the UK Information Commissioner’s Office (ICO) under reference C1662006
1.3 Consumer-Only Terms
These Terms apply to individuals using Echo for personal, non-commercial purposes (“you” or “Consumer”). If you’re using Echo on behalf of a business or organisation, please see our Business Terms & Conditions.
1.4 Updates
We may update these Terms at any time. When we do, we’ll post a new version on our website with a new Effective Date. Your continued use of Echo after any changes means you accept those changes. If you do not agree with updated Terms, you must stop using Echo.
2. Eligibility
2.1 Age Requirement
You must be at least 18 years old to use Echo as a consumer. If you are under 18, you may only use Echo with the involvement and consent of a parent or guardian.
2.2 Residency
Echo’s consumer offering is intended for users in the United Kingdom. If you choose to use Echo from outside the UK, you do so on your own initiative and are responsible for compliance with local laws.
3. The Services
3.1 Overview
Echo provides AI-powered meeting assistance, including meeting summaries, scheduling, reminders, and other related features (the “Services”). The exact features available to you may depend on your subscription level (if any) or the integrations you enable (e.g., Google Calendar, Zoom, Microsoft Teams).
3.2 No Guarantee of Accuracy
While we strive to ensure Echo’s AI features (e.g., transcription, summarisation) are accurate and reliable, we do not guarantee error-free results. You acknowledge that AI-generated outputs may contain inaccuracies.
3.3 Service Changes
We may modify, suspend, or discontinue any part of the Services at any time without notice. We are not liable if any such changes affect your use of Echo.
4. Creating and Managing Your Account
4.1 Account Creation
You may need to create an account to use certain features. You agree to provide accurate, up-to-date information during registration and to keep your account information current.
4.2 Account Security
You are responsible for safeguarding your login credentials and for all activities under your account. If you suspect unauthorised use, you must promptly notify us. We reserve the right to suspend or terminate accounts where suspicious activity is detected.
5. Personal Data and Privacy
5.1 Data Handling
We handle your personal data in accordance with our Privacy Policy, which explains what data we collect, why we collect it, and how we use it. By using Echo, you acknowledge and agree to our data practices.
5.2 Data Controller and Data Processor
As a Data Controller, Echo determines the purposes and means of processing your personal data when you use the service. This includes processing your registration data and personal preferences when you interact with Echo.
When you use Echo to integrate third-party services (e.g., Google Calendar or Zoom), we act as a Data Processor. This means that we process the personal data provided by you or your organisation only as instructed by you to provide the service. For more details, please refer to our Privacy Policy, which explains our role and your rights under applicable data protection laws.
5.3 Consent for Integrations
If you integrate Echo with third-party services (e.g., Google Calendar), you grant us permission to access relevant data (such as calendar events) so we can provide our Services. You retain control over the data shared with Echo, and we process this data on your behalf when acting as a Data Processor.
5.4 AI Processing
You understand and agree that Echo may process data (including meeting transcripts or recordings) through AI models. We rely on performance of a contract as our lawful basis for this processing. For more details, see our Privacy Policy.
6. Use of the Services
6.1 Lawful Use
You agree to use Echo only for lawful personal purposes. You will not use Echo to harass, defraud, or violate any applicable laws or regulations.
6.2 Prohibited Activities
You will not:
● Reverse-engineer or otherwise tamper with the Echo platform.
● Attempt to circumvent security features or gain unauthorised access to our systems.
● Use Echo to send spam, phishing emails, or other fraudulent communications.
● Upload any content that is illegal, harmful, defamatory, or infringes third-party rights.
7. Fees and Payment
7.1 Subscription Plans
Echo may offer free features and paid subscription plans. If you choose a paid plan, you agree to pay the fees displayed at checkout or in your account settings. Fees are subject to change, but we will notify you in advance if we alter subscription pricing.
7.2 Trials and Promotions
We may offer free trials or promotional pricing. At the end of such trial or promotion, standard fees may apply unless you cancel.
7.3 Cancellation and Refunds
● Cooling-Off Period: If you are a UK consumer and you purchase a subscription online, you may have the right to cancel within 14 days from the start of your subscription. However, if you choose to start using Echo immediately, you acknowledge your right to cancel may be affected.
● How to Cancel: You can cancel your subscription at any time via your account settings. If you cancel after the cooling-off period, you may not receive a refund for the current billing cycle unless stated otherwise.
● Statutory Rights: Nothing in these Terms affects your statutory rights under UK consumer law.
8. Intellectual Property
8.1 Our Content
All content, software, trademarks, service marks, and logos provided by Echo are owned or licensed by Echo. You are granted a personal, non-transferable licence to access and use Echo solely for your personal use in accordance with these Terms.
8.2 Your Content
You retain any intellectual property rights you already hold in content you submit to Echo (e.g., calendar events, meeting notes). By using Echo, you grant Echo a non-exclusive, worldwide licence to process and display that content solely for the purpose of providing the Services.
9. Consumer Rights and Statutory Guarantees
9.1 Your Consumer Rights
As a consumer, you have certain statutory rights under the Consumer Rights Act 2015 and other laws that cannot be excluded by contract. These include the right to receive services that are supplied with reasonable care and skill.
9.2 If There Is a Problem with the Service
If you believe Echo is not meeting the promised standard, please contact us at support@meetecho.io We will work with you to resolve any issues, including providing any applicable remedies under consumer law.
10. Liability and Disclaimer
10.1 No Exclusion of Statutory Rights
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for breach of your statutory rights.
10.2 Exclusion of Indirect Loss
To the extent permitted by law, we are not liable for any indirect, consequential, or incidental damages (such as loss of data, loss of opportunity, or loss of income) arising from your use of Echo.
10.3 Service Availability
We strive to keep Echo operational, but we do not guarantee continuous, error-free availability. Maintenance, updates, or technical issues may interrupt service from time to time.
11. Termination
11.1 Your Right to Terminate
You may stop using Echo at any time. If you wish to close your account, follow the instructions in your account settings or contact us.
11.2 Our Right to Terminate
We may suspend or terminate your account if you breach these Terms or if we suspect fraudulent or unlawful activity. We will notify you in advance where possible.
11.3 Effect of Termination
Upon account closure, your right to access Echo ends immediately. We may delete or anonymise your data, unless we are required by law to retain it.
12. Changes to the Service
We reserve the right to modify or discontinue Echo or any part of it at any time. Where such changes may significantly affect your use of Echo, we will try to give you reasonable notice.
13. Disputes and Governing Law
13.1 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.2 Alternative Dispute Resolution
If you remain unhappy following our attempts to resolve a dispute, you may be entitled to refer the dispute to an alternative dispute resolution provider or lodge a complaint via the European Online Dispute Resolution (ODR) platform if you reside in the EU.
14. General Terms
14.1 Entire Agreement
These Terms (together with any documents referred to in them) constitute the entire agreement between you and Echo regarding your use of the Services.
14.2 Severance
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
14.3 No Waiver
Our failure to enforce any provision of these Terms will not be considered a waiver of our rights.
14.4 Assignment
You may not assign or transfer these Terms or any of your rights or obligations without our consent. We may assign or transfer our rights and obligations to a third party (e.g., in a merger, acquisition, or sale of assets).
15. Contact Us
If you have any questions or concerns about these Terms or our Services, please contact us at:
● Email: support@meetecho.io
● Address: Ridown Building, Fulcrum 2, PO15 7FN, UK.
We’ll do our best to respond promptly and resolve any issues you have.
16. Your Acceptance
By creating an account or otherwise using Echo, you acknowledge that you have read, understood, and agree to these Terms, and you consent to the collection and use of your information as outlined in our Privacy Policy.