1. Echo AI –The Best AI Meeting Assistant 

Echo AI brings order to messy online meetings. Instead of the risky days of scattered notes or trying to translate from memory, discussions in Zoom, Teams & Google Meet are recorded, transcribed, and structured automatically. For teams who are drowning in virtual calls, this tool helps to make meetings more actionable and reliable.

Best Features of Echo AI

• Accurate Transcriptions – Captures conversations in real time with high precision.
  
  

• Instant Summaries – Delivers concise meeting highlights and key decisions.

  
  

• Multi-Platform Integration – Works across major video conferencing apps without extra setup.

  
  

• Action Item Tracking – Extracts tasks and follow-ups directly from conversations.

  
  

• Compliance Ready – Generates secure records for industries with strict audit requirements.

2. Datto RMM – Trusted Remote Monitoring and Management Platform

Datto RMM is one of the most widely used Remote Monitoring and Management (RMM) tools in the MSP industry. Known for its reliability and strong endpoint visibility, Datto RMM enables providers to proactively manage IT environments while ensuring security, compliance, and performance at scale.

Best Features of Datto RMM

• Remote Monitoring – Continuous oversight of servers, endpoints, and networks with customizable alerts for proactive issue detection.
  
  

• Automation & Patching – Automates OS and third-party application updates, reducing vulnerabilities and eliminating manual workloads.
  
  

• Endpoint Visibility – Provides detailed insights into device health, software usage, and configuration, helping MSPs improve client infrastructure planning.
  
  

• Scalable Cloud Platform – 100% cloud-based, with no on-premise servers required, ensuring high availability and simplified management.
  
  

• Security-Focused Design – Built with strong compliance and security standards to help MSPs reduce risks for their clients.

3. ConnectWise Manage – Comprehensive PSA Software for MSPs

ConnectWise Manage is one of the most recognized Professional Services Automation (PSA) platforms designed specifically for MSPs. It centralizes operations—covering ticketing, project management, billing, and client communication—into a single platform, helping providers streamline workflows and scale profitably.

Best Features of ConnectWise Manage

• Advanced Ticketing System – Tracks and prioritizes client issues with SLA management, escalation rules, and real-time visibility.
  
  

• Billing & Invoicing Automation – Seamlessly integrates time tracking and contracts to generate accurate invoices and recurring revenue reports.
  
  

• Project & Task Management – Offers detailed dashboards, Gantt charts, and reporting to manage IT projects and resource allocation.
  
  

• Integration Ecosystem – Connects with over 300 third-party tools, including RMMs, accounting software, and CRM platforms.
  
  

• Client Communication Hub – Consolidates emails, chats, and updates into one portal, improving transparency and client satisfaction.

4. N-able N-central – Scalable RMM Platform for MSPs

N-able N-central is a powerful remote monitoring and management (RMM) solution built to give MSPs complete visibility and control over client environments. It’s designed for scalability, making it a strong fit for providers managing large or complex infrastructures.

Best Features of N-able N-central

• Comprehensive Device Monitoring – Keeps track of servers, workstations, and network devices in real time.
  
  

• Automated Patching & Updates – Simplifies OS and third-party application patching to reduce vulnerabilities.
  
  

• Endpoint Security Tools – Includes built-in antivirus, backup, and web protection options.
  
  

• Policy-Driven Automation – Allows MSPs to standardize workflows and reduce repetitive manual tasks.
  
  

• Customizable Dashboards & Reporting – Provides insight into performance, compliance, and SLA adherence.

5. SolarWinds RMM – Reliable Monitoring with Built-In Security

SolarWinds RMM is a widely used remote monitoring and management solution that helps MSPs keep client systems secure, stable, and up to date. With integrated tools for monitoring, automation, and threat protection, it’s designed to reduce downtime and strengthen IT environments.

Best Features of SolarWinds RMM

• Proactive Monitoring – Tracks servers, endpoints, and networks with instant alerts.
  
  

• Patch Management – Automates software updates across Windows and third-party apps.
  
  

• Integrated Security Stack – Includes AV, web protection, email filtering, and backup.
  
  

• Automation Recipes – Streamlines repetitive maintenance tasks.
  
  
  

• Mobile App Support – Helps technicians monitor and respond from anywhere.

6. Atera – All-in-One RMM and PSA Platform

Atera has become a go-to choice for MSPs that want simplicity without losing functionality. Unlike traditional tools that separate remote monitoring, ticketing, and billing, Atera combines everything into a single, cloud-based interface. This all-in-one design reduces tool fatigue and makes it easier for smaller providers to deliver professional-grade services.

Best Features of Atera

• Unified RMM + PSA – Monitor endpoints, manage tickets, and handle billing in one platform.
  
  

• Remote Access Built In – Technicians can quickly connect to client devices without extra software.
  
  

• AI Script Library – Automates patching, updates, and routine maintenance tasks.
  
  

• Per-Technician Pricing – Transparent model that improves margins as client endpoints grow.
  
  

• Client Portal – Gives businesses visibility into tickets, updates, and resolutions in real time.

7. ManageEngine RMM Central – Unified IT Management for MSPs

ManageEngine RMM Central combines remote monitoring, endpoint management, and client reporting into a single solution tailored for MSPs. It’s known for its ease of deployment and wide feature set, making it attractive to providers managing multiple SMB clients.

Best Features of ManageEngine RMM Central

• Real-Time Device Monitoring – Tracks servers, desktops, and mobile devices from one console.
  
  

• Patch & Vulnerability Management – Automates updates and flags security risks across client systems.
  
  

• Remote Control Tools – Helps technicians troubleshoot client devices quickly and securely.
  
  

• Customizable Reports – Delivers insights into system health, SLA performance, and compliance metrics.
  
  

• Scalable Licensing – Flexible plans that adapt as MSPs grow their client base.

8. Kaseya VSA – Endpoint Management and Automation at Scale

Kaseya VSA is a feature-rich remote monitoring and management (RMM) platform built for MSPs managing large and diverse client environments. It emphasizes deep automation, strong patch management, and unified endpoint visibility, helping providers reduce manual work while keeping systems secure and compliant.

Best Features of Kaseya VSA

• Centralized Endpoint Management – Monitor and control thousands of devices from a single dashboard.
  
  

• Automated Patching – Keeps operating systems and third-party apps updated with minimal technician input.
  
  

• Policy-Based Automation – Streamlines repetitive IT tasks and improves response consistency.
  
  

• Integrated Security & Backup – Adds layers of protection through AV, ransomware detection, and backup options.
  
  

• Scalable for Large MSPs – Handles high device volumes without sacrificing performance.

9. NinjaOne – Simplified RMM and Endpoint Management

NinjaOne has gained popularity among MSPs for its clean interface and ease of use. It combines remote monitoring, patch automation, backup, and IT asset management into a streamlined platform that reduces complexity for technicians while improving response times.

Best Features of NinjaOne

• Fast Deployment – Simple setup and intuitive design speed up onboarding.

  
  

• Automated Patch Management – Keeps client systems secure with minimal manual effort.
  
  

• Backup Integration – Protects critical client data with automated backup options.
  
  

• Custom Scripting & Automation – Gives MSPs flexibility to create tailored workflows.
  
  

• Clear Reporting – Provides clients with transparent insights into system health.

10. Barracuda RMM – Security-Focused MSP Platform

Barracuda RMM differentiates itself with a strong focus on security and compliance. In addition to monitoring and automation, it brings built-in security services that help MSPs protect client networks from evolving threats while meeting regulatory standards.

Best Features of Barracuda RMM

• Integrated Security Tools – Includes AV, email protection, and vulnerability scanning.
  
  

• Cloud-Based Management – Manage endpoints and networks without on-prem overhead.
  
  

• Patch Management – Automates OS and application updates.
  
  

• Risk Assessments – Identifies gaps and generates security posture reports for clients.
  
  

• Scalable Architecture – Designed for MSPs handling diverse and growing portfolios.